Thursday, March 31, 2016
31 March 2016 | 09:14 AM - we are acknowledging an outage of our Netherlands services on node5 and node13 and are taking a look at the situation now. We will post more information here as we have it. 31 March 2016 | 09:24 AM - we have engaged the datacenter for more information and are awaiting their response. 31 March 2016 | 10:27 AM - servers are back online. We...
Thursday, March 24, 2016
24 March 2016 | 17:35 PM - we are rebooting our node18 server and running a filesystem check on volume1 of 2. If you're on node18 and your VM is down at the moment, this is most likely due to this action. We'll post an update when the fsck is complete. 25 March 2016 | 08:33 AM - fsck has completed and VMs on volume1 are now booting. 28 March 2016 | 12:21 PM - it...
Monday, February 15, 2016
15 February 2016 | 09:47 AM - We're rebooting our node18 issue to clear an MCE issue. Should be back online in a few minutes.
Friday, February 5, 2016
05 February 2016 | 21:44 PM - These nodes are down for the DC move. Here's the notice we sent out earlier: Hello, We are writing you because you have active service on our node16 or node18 servers. This is a reminder for the scheduled move this evening. This move takes place Friday 2/5/16 @ 11pm EST as earlier communicated. We’ll be shutting down the nodes at around...
Saturday, January 30, 2016
We have seen issues with one of the arrays on this node. We are currently running an fsck on the filesystem. Update: Disk has been replaced and the array is rebuilding. There is a possiblity of corruption 01 February 2016 | 3:00 PM MST: Unfortunately, there was a failing disk that was showing healthy until recently and was silently corrupting the data. We were able to detect this disk...
Monday, January 18, 2016
18 January 2016 | 16:47 - We are aware of an issue causing all VMs in one of our NYC servers to be inaccessible and are actively working to resolve the issue. 18 January 2016 | 17:02 - This appears to be due to a failed drive. We're checking disk inventory now. 18 January 2016 | 17:05 - A drive has been located. Datacenter has a tech en route to the facility,...
Thursday, January 7, 2016
We are going to physically migrate node4, node22 or node23 in Incero Dallas facility on 7 January 2016 after 9 PM CST. We will make sure to have things migrated as quickly as possible without complications. We are planning to get everything back online in 1 hour. The new datacenter is only a mile away and in the same city. One of our admins will be on site during the migration to keep...
Monday, December 28, 2015
12/28/2015 22:34 - We've had the volumes on node10 go read-only again. As we've tried to communicate the situation to the DC techs available to us at this time, only to have them fail to understand the gravity of the situation, we'll most likely wait until morning to have DC techs that we've had work on this situation before available to us. We'll update this announcement as we have more...
Saturday, December 12, 2015
We are currently upgrading this node's hardware to resolve redundancy issues. Your VPS will be back up in the next 15 minutes. Update: Both servers are running a forced fsck at the moment to ensure the data integrity. This should take around 30 more minutes. Update 17:35: Everything is back online.
Tuesday, December 8, 2015
We are currently performing an emergency maintenance for node10 for hardware replacement to solve the long lasting stability issues. This should take around 30 minutes. Update 20:01: This is back online. Update 21:10: Due to a datacenter technician error, we are having RAID configuration issues and the server is down again. We are working on getting it back online ASAP. Update 22:55: Server...
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